DELIVERY

Delivery within Istanbul:

* The products you purchase are delivered by our special couriers within Istanbul.

* Products that are ready for delivery are delivered within 2 business days, and products that are not ready for delivery and need to be prepared are delivered within 10 business days. You will be informed whether the product is ready or not.

* During delivery, you must collect the products while our courier is with you, and in case of damage, you must take photos of the damage and contact us and notify us of the situation before accepting the delivery.

* If the product has arrived via our contracted cargo company, in case of damage, you must not accept the product and file a report with the cargo officer.

Delivery for cities outside Istanbul:

* Product delivery to cities outside Istanbul is made by contracted cargo companies. ( Yurtiçi Cargo or MNG Cargo )

* Products in the cabinet and mirror category are shipped within 4-5 business days.

* Cargo companies do not work on public holidays.

International Delivery

* Depending on the country and region, product delivery is made by contracted cargo companies. ( FedEx, UPS Cargo, Ptt Cargo, DHL )

* Products in the cabinet and mirror category are shipped within 4-5 business days.

* Cargo companies do not work on public holidays.

RETURN

How can you return a product you purchased?

* You can return the products you purchased from Aion Bath within 14 business days, along with your invoice, from the date of delivery to you or the person/organization at the address you provide, provided that they are not damaged in any way.

* To initiate the return process, you must contact us at (+90) 543 272 3749 or via e-mail info@aionbath.com and create your request.

* Returns must be made with the original box/packaging. Returns of products whose original box/packaging is damaged are not accepted.

* If the invoice of the product you want to return is issued in the name of an institution, it must be sent together with the return invoice issued by the institution. Otherwise, the return process cannot be completed.

* If the return is approved, your refund will be initiated after the confirmation notification sent to your e-mail address.

* Refunds for transactions made by credit card will be made within 1-3 business days, and refunds for transactions made by debit card will be made within 7 - 14 business days. The time it takes for the refund amount to be deposited into your account varies depending on the bank of your card. If there is a delay in the reflection on your account, you can get detailed information from your bank.

* If your return does not comply with the return conditions, the relevant product will be sent back to your address.

* For international orders, shipping costs for return shipments are paid by the customer.